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Technical Support

Technical Support

Hearing or Speech Loss

Southern Montana Telephone

Residential
Southern Montana Telephone works with its customers who are hearing, vision or speeches impaired, or have mobility or cognitive impairments, or other disabilities, to ensure that their individual telecommunication needs are met. First, we will identify what special needs an individual customer has so that we can help design a telecommunication solution for that person.

Telecommunication Relay Services
A telecommunication relay service provides free interpreting services between individuals with hearing and speech disabilities with individuals that do not use standard telephone equipment or telephone equipment designed for individuals with disabilities. The service is free by dialing either a toll-free number 1 (800) 253-4091 or by simply dialing 7-1-1. The service is available 24 hours a day, 365 days a year. Federal and state laws require all call information and conversations to remain confidential.

Types of Devices and Software Available
There are several Telecommunication Devices and Software available for individuals with disabilities. The following is a list and description of some of these available devices:

B – Blind, HH – Hard of hearing, VI – Visually impaired, CI – Cognitively impaired, LMI – Lower Mobility Impaired,
UI – Upper Mobility impaired, D – Deaf, SI – Speech Impaired, WS – Weak Speech,

Amplified Phone (HH or D)
A telephone with volume controls to adjust for loudness for persons hard of hearing. The phone can be cordless. Some models amplify from 30 dB to 50 dB.

Amplified Cell Phone (HH or D)
A wireless phone with volume controls to adjust for loudness for persons hard of hearing.

Big Button Telephone (VI or B or UMI or CI)
A telephone with large dialing numbers, backlit numbers, braille numbers, or slots for picture inserts dialing.

Bluetooth Cell Phone (HH or D)
A wireless phone with Bluetooth capability.

Bluetooth Compatible Phone Device (HH or D)
A device that enables a user’s hearing aid to work with a Bluetooth device.

Bluetooth Hub (HH or D)
A device that enables a landline phone to work with a Bluetooth device.

Braille Telecommunications Device (HH or D or SI and VI or B)
Same as TTY, but can convert the text typed and received into braille.

Captioned Telephone* (HH or D)
A phone that allows the user to listen on a handset and then read the other person’s response on display.

Cordless Phone (VI or B or LMI)
A phone without a cord so that the user is not restricted to a single location.

Hands-Free Activated Phone (VI or UI)
A device that allows the user to dial pre-programmed numbers and answer calls using a remote or soft touch or air switch.

Hearing Carry Over* (SI)
A phone that allows the user to type on a keyboard and then hear the other person’s response on a handset.

Lapel Microphone (WS and UI or WS and VI)
A device used with Hands-Free Activated Phone to increase the loudness of the user’s voice.

Outgoing Voice Amplification Telephone (WS)
A phone with volume control capabilities to increase the loudness of the user’s voice.

Ring Signaler (HH or D)
A device that alerts the user of an incoming call with light the flashes as the phone rings.

Speakerphone (HH or VI or B or UI or CI)
A phone with a speaker built into the base.

Tactile Ring Signaler
A device that vibrates when the phone rings.

Talks Back Number Dialed Telephone (VI or B or UI)
A telephone that vocalizes the numbers dialed.

TTY* (HH or D or SI)
A device with a keyboard and display screen which can be used for text communication over a telephone line when one or more parties have hearing or speech difficulties.

Two-Way Paging Device* (HH or D or SI)
A text messaging device with a standard keyboard that can send and receives wireless messages.

Voice Carry Over* (HH or D)
A telephone that allows someone with a hearing disability to speak directly to a telephone user and then read a response on display.

Voice Dialer (VI or B or UI)
A device that allows the user to dial a pre-programmed number by voice command.

*May require the caller to place calls through a relay service.

Telemarketers

Southern Montana Telephone

Say “Do-Not-Call” To Unwanted Telemarketers

A national Do-Not-Call Registry has been established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exceptions of businesses with whom you have an existing relationship and specific non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.

Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call Registry at no cost, either by telephone or via the Internet. To register by telephone, call 1 (888) 382-1222. For TTY, call 1 (866) 290-4236.

You must call from the telephone number you wish to register. You also may register, or obtain additional information, via the Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be active three months following your registration. Your number will remain on the registry for five years, at which time you may re-enter your number on the list. You also can remove your name from the list at any time.

Network Transparency Statement

Terms of Service and Network Management Practices

1) The bandwidth you purchase (your service package or nominal bandwidth) is the MAXIMUM bandwidth available to you. Your nominal bandwidth is not guaranteed. SMT makes its best effort to transmit your data in a timely fashion; however, SMT does not guarantee that you will be able to use your entire nominal bandwidth at any given time. This is referred to as the “best-effort” service. SMT’s prices for its service offerings and access speeds are set forth by the company elsewhere on our website – https://smtel.com/internet/.

SMT strives to make your total nominal bandwidth available for you to use within our network. SMT cannot control bandwidth available, congestion, or service quality on those parts of the Internet beyond our network.

When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and the Internet. If the bandwidth demand of all customers at that network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services are “shared services” used by many customers.

We size our Internet services based on the best engineering practices and bandwidth demand of all our customers, including your service. Service is provided equally to all customers, and every customer’s data has an equal opportunity to be served. Service is provided equally to all customers, and all Internet services, protocols, sources, or destinations on the Internet such as websites, e-mail servers, etc. SMT does not practice directly or indirectly any prioritization of traffic that favors some traffic over other traffic, whether it is to an affiliated company or any other customer or entity, in exchange for consideration, money, or otherwise.

2) SMT may block any service, protocol, source, or destination that SMT determines to be illegal or a threat to life, property, or national security, or if ordered to block or otherwise modify your data by law enforcement agencies. SMT may block any service, protocol, source, or destination where SMT determines, at its sole discretion, that such blocking is necessary to protect our customers and our network from security vulnerability such as viruses or malicious software, or known exploits such as phishing or routing redirects. This includes situations where your computer has been “hijacked” by malicious software such as a Trojan horse or in situations where we determine that your computer is a source of “spam.” We will attempt to contact you in such a situation. Still, we reserve the right to block any customer’s computer from access to our network before contacting you if we determine such action is necessary to protect other customers, our network, or other sources or destinations on the Internet. SMT does not, other than for reasonable network management as discussed above, block or otherwise prevent end-user access to lawful content, applications, service, or non-harmful devices.

3) At this time, SMT does not implement network management techniques when congestion occurs. However, in times of congestion on our network, SMT may, at its sole discretion, implement reasonable network management techniques to protect the services of all of its customers so that each customer has adequate service quality.

SMT will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of SMT’s network. SMT will notify our customers on this website of changes to our network management policy.

SMT does not, other than for reasonable network management, throttle, degrade or impair access to lawful internet traffic based on content, application, service, user, or use of a non-harmful device.

Devices & Software that may be attached to SMT’s Internet Access Service

1) There are no restrictions on types of devices you may connect to SMT’s network other than that they must be approved by the Federal Communications Commission (FCC) for use in the US telecommunications network. You may not connect any equipment to SMT’s network that is not approved by the FCC. Most commercially available equipment such as modems, routers, and PCs are approved. All equipment approved by the FCC will have a label stating that it is approved. This information is also found in the user’s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer’s website. You should read this label whenever you buy any equipment you wish to connect to SMT’s network. If you have questions about any particular equipment, please call us at (406) 689-3333.

2) SMT’s internet access service is designed to function with accepted industry standard interface software such as Microsoft, Apple, and others. If you use Software not widely used in the worldwide Internet, you may experience some compatibility problems between your Software and SMT’s Internet access service. If you have any questions, please call us on your responsibility to ensure that their software and operating interfaces conform to industry-accepted specifications.

Network Security

1) SMT uses industry best practices to maintain the integrity and security of its network. This may include security protections that interfere with some types of customer traffic. If you believe our security systems are disrupting your services, please contact us on (406) 689-3333. SMT provides a level of protection for your computers from spam, viruses, and other malicious or unwanted items. While SMT strives to provide reasonable protections, we make no guarantees that we can prevent all malicious or unwanted items from accessing your computer. It is your responsibility to protect your computers and other devices from unwanted or harmful cybersecurity threats. It is very strongly recommended that you provide your virus and malware protection, spam filtering, and firewall software.

Use of SMT’s Services for Real-Time Applications such as Streaming Video

1) The best effort services described above may be suitable for real-time applications if the customer has purchased adequate bandwidth for that service. Disruption during times of congestion, if any, which you experience, will be minimized if you purchase adequate bandwidth for the services you wish to use. However, since there are occasionally conditions of extreme congestion at various points on the Internet, SMT does not guarantee that your service will never be degraded. Bandwidth requirements will differ by real-time application. For example, videos such as that offered by services such as YouTube may require less total bandwidth than entertainment quality streaming video. Bandwidth requirements may also differ among content providers.

Privacy of Customer Information

1) SMT inspects packets of data you send or receive over our network to allow us to route and, where applicable, prioritize data. We inspect only the packet headers, which tell us where to send your data and the type of data it is, i.e., web surf, video, file transfer, etc. SMT does not examine the content of your data, i.e., the data which you send or receive, such as the messages from and to e-mail addresses of your e-mail, which web sites you visit, the sources of your video, or the contents of files you send or receive. SMT does not store, sell, or reveal your data to any third party.

2) SMT may provide any of your data, both on an active, real-time basis and stored data such as your billing records, to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life, property, or national security.

Contact Us

If you have any questions or comments regarding our network management policies or practices, please contact us at (406) 689-3333 or smtc@smtel.com.

SMT Acceptable Use Policy

1. This “SMT Acceptable Use Policy” sets forth the SMT policy on acceptable use by you of the Service, which includes your free Personal Web Space, e-mail, and other services that may be added from time to time. It is designed to help protect the Service, SMT’ customers, and the Internet community, from irresponsible or illegal activities.

2. SMT reserves the right to decline to provide Service to you, or immediately to terminate your Service for material breach, if your use of the Service or your use of a User ID or the User ID of additional users on your account, whether explicitly or implicitly, and in the sole discretion of SMT: (a) illegal, such as child pornography (b) espouses, promotes or incites bigotry, hatred or racism; (c) might be legally actionable for any reason, (d) in any manner violates the terms of this Acceptable Use Policy.

3. You may not use the Service as follows:

(a) for any unlawful, improper or criminal purpose or activity;
(b) to post or transmit information or communications that, whether explicitly stated, implied, or suggested through the use of symbols, are obscene, indecent, pornographic, sadistic, cruel, or racist in content, or of a sexually explicit or graphic nature; or which espouses, promotes or incites bigotry, hatred or racism; or which might be legally actionable for any reason;
(c) to attempt to access or access the accounts of others, to spoof or attempt to spoof the URL, DNS address, or IP address of SMT or any other entity or person, or to attempt to penetrate or penetrate security measures of SMT WEB or other entities’ systems (“hacking” whether or not the intrusion results in corruption or loss of data;
(d) to bombard individuals or newsgroups with uninvited communications, data or information, or other similar activities, including but not limited to “spamming,” “flaming” or denial or distributed denial of service attacks;
(e) to transmit unsolicited voluminous e-mails (for example, spamming) or to intercept, interfere with or to redirect e-mail intended for third parties using the Services;
(f) to introduce viruses, worms, harmful code and Trojan horses on the Internet;
(g) to post information on newsgroups which is not in the topic area of the newsgroup;
(h) to interfere with another person’s usage or enjoyment of the Internet or this Service
(i) to post or transmit information or communications that are defamatory, fraudulent, obscene or deceptive, including but not limited to scams such as “make-money-fast” schemes or “pyramid/chain” letters;
(j) to damage the name or reputation of SMT, its parent, affiliates, and subsidiaries, or any third parties;
(k) to transmit confidential or proprietary information, except solely at your own risk;
(l) to violate SMT or any third party’s copyright, trademark, proprietary or other intellectual property rights, including trade secret rights;
(m) to use more than one IP address without the knowledge and consent of SMT;
(n) to generate excessive amounts (as determined by SMT in its sole discretion) of Internet traffic, or to disrupt net user groups or e-mail use by others;
(o) to engage in activities designed to or having the effect of degrading or denying service to SMT users or others (including activities that compromise a server, router, circuit or Software;
(p) to use any name or mark of SMT, its parent, affiliates or subsidiaries, as a hypertext link to any Web site or in any advertising publicity or other commercial manner;
(q) to use your SMT account to operate a server of any type other than with the knowledge and consent of SMT;
(r) to use the Service or the Internet in a manner intended to threaten, harass or intimidate;
(s) to cause the screen to “scroll” faster than other subscribers or users can type to it, or any action that has a similar disruptive effect, on or through the Service;
(t) to use the Service to disrupt the normal flow of online dialogue,

(u) to use the Service to violate any operating rule, policy or guideline of any other online services provider or interactive service;

(v) to attempt to subvert or to aid third parties to subvert, the security of any computer facility or system connected to the Internet;
(w) to impersonate any person or using a false name while using the Service;
(x) to install “auto-responders,” “cancel-bots” or similar automated or manual routines which generate excessive amounts of net traffic, or disrupt net user groups or e-mail use by others;
(y) to make false or unverified complaints against any SMT subscriber, or otherwise abusing any of SMT complaint response procedures;
(z) to use Software or any other device that would allow your account to stay logged on while you are not actively using the Service
(aa) to export software or any information in violation of US export laws;
(bb) to use the Service in contravention of the limitations of the pricing plan, you have chosen;
(cc) for DSL customers who use static IP, such customers must only use their assigned IP address; or
(dd) to open more than three simultaneous connections to newsgroups at any one time or to rapidly open and close or create connections for users other than yourself (our subscriber).

4. Copyright Infringement/Repeat Infringer Policy. SMT respects the intellectual property rights of third parties, including those granted under the US copyright laws, and the interests of its subscribers and content providers on the Internet. You may not store material on, or disseminate material over, SMT’ systems or servers in any manner that constitutes an infringement of third party intellectual property rights, including rights granted under the US copyright laws. Following the Digital Millennium Copyright Act (DMCA) and other applicable law, it is the policy of SMT to terminate, in appropriate circumstances, the Service provided to any subscriber or account holder who is deemed to infringe third party intellectual property rights, including repeat infringers. Appropriate circumstances may exist where (i) a subscriber or account holder has been found by a court of competent jurisdiction to have infringed the copyrights of a third party on two or more occasions, i.e., a repeat infringer, (ii) where a valid, effective and uncontested notice has been provided to SMT alleging facts which are a violation by the subscriber or account holder of SMT Copyright Policy prohibiting infringing activity involving SMT systems or servers, or (iii) in other cases of repeated flagrant abuse of access to the Internet (e.g., willful commercial piracy or malicious attempts to destroy the value of copyrighted works). Besides, SMT expressly reserves the right to terminate or suspend the service of any subscriber or account holder if SMT, in its sole judgment, believes that circumstances relating to the infringement of third party intellectual property rights warrant such action. These policies are in addition to and do not affect or modify any other rights SMT may have under law or contract.

5. You shall comply with all applicable local, state, national and international laws and regulations, including those related to data privacy, international communications, and exportation of technical or personal data. You represent that you are not a specifically designated individual or entity under any US embargo or otherwise the subject, either directly or indirectly (by affiliation, or any other connection with another party) to any order issued by any agency of the US Government limiting, barring, revoking or denying, in whole or in part your US export privileges. You agree to notify SMT if you become subject to any such order.

6. You shall not delete any proprietary designations, legal notices, or other identifiers belonging to third parties from any information obtained or sent using the Services. You shall not impersonate any person or use a false name while using the Services. You agree to obtain all required permissions if you use the Service to receive, upload, download, display, distribute, or execute Software or perform other works protected by intellectual property laws including copyright, trademark, trade secret, and patent laws. You agree to cooperate with SMT and provide requested information in connection with all security and use matters. You agree to promptly notify SMT if you suspect unauthorized use of the Service or your UserID. You remain liable for unauthorized use until your notification to SMT. You agree that your name, UserID, and other identifying information may be placed in our user directory.

7. SMT reserves the right to cooperate with legal authorities and injured third parties in the investigation of any suspected crime or civil wrong.

8. SMT reserves the right but shall be under no obligation, to monitor your compliance, or the compliance of other subscribers, with the terms, conditions or policies of this Agreement.

SMT Anti-spam / Anti-Virus Protection Terms and Conditions

1. Service Agreement

1.1 This SMT Anti-Spam / Anti-Virus Protection Terms and Conditions Agreement (“Agreement”) is entered into by the subscriber (“you”) and SMT (“SMT”). By using the Anti-Spam / Anti-Virus Protection service (“Service”), you agree to be bound by the terms and conditions herein. You agree to allow SMT to process incoming e-mail messages against known SPAM (defined as un-requested, unsolicited e-mail messages from entities that you have no business or personal relationship with) filter rules that are implemented automatically on inbound e-mail accounts that are enrolled in the Service to determine if the messages are unsolicited (SPAM).

2. Scope of Service

2.1 The processing of e-mail messages is by computer-automated systems. Portions of the Service may be provided to SMT by a third-party vendor(s), over which SMT exercises no control. SMT warrants that the Service is being provided by automated computer processing and that NO employee, affiliate, or agent of SMT is reading your or other subscribers’ e-mail messages. The processing required to provide this Service is limited solely to the determination as to whether an e-mail message should be considered and treated as SPAM. The Service does not include archive, store, or otherwise collect any e-mail messages or portions thereof, except as outlined herein.

2.2 SMT reserves the right to change the method of electronic processing and filtering used to provide this Service without prior notice to you. SMT further reserves the right to disable the Service temporarily, without notice, to prevent detrimental service degradation to you and other SMT subscribers.

2.3 By agreeing to use the Service, you acknowledge that the Service is provided on a “Best Effort” basis and agree that no SPAM / VIRUS filtering service or technology is 100% effective. You understand that you may continue to receive unsolicited messages, despite the Anti-Spam / Anti-Virus Protection Service being enabled. E-mail messages that have been determined to be SPAM will be sidelined in the Greymail e-mailbox that is provided as part of this Service. E-mail messages determined to be SPAM will be held in a Greymail e-mailbox for thirty (30) days before being deleted. Access to your Greymail e-mailbox is provided solely through the web interface (“webmail”) provided to you as part of the e-mail service. SMT acknowledges that from time to time, legitimate e-mail messages that are not SPAM may be flagged by the Service and placed in your Greymail e-mailbox. As such, you are highly encouraged to review the content of your Greymail e-mailbox on an interval more frequently than thirty (30) days. SMTC is not responsible for e-mail that is lost or deleted as of a result of being flagged and placed in your Greymail account and not retrieved. You understand that it is strictly your responsibility to check the contents of your Greymail e-mailbox promptly. SMT is not responsible or liable for consequent actions arising from the deletion of legitimate e-mail placed in your Greymail e-mailbox and not retrieved.

3. Limitation of Liability and Remedies

3.1 Communications from SMT, its’ parent, subsidiary organizations, or other likewise linked entities are not considered SPAM. All communications from SMTC to its customers are exempt from SPAM filtering.

3.2 THE SERVICE PROVIDED BY THE ANTI-SPAM / ANTI-VIRUS PROTECTION SERVICE, AND ITS LICENSORS IS PROVIDED ON A “BEST EFFORT,” “AS IS,” “WITH ALL FAULTS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ITS LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, concerning THE SERVICES PROVIDED HEREUNDER, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR FREE OR UNINTERRUPTED SERVICE.

3.3 EXCEPT AS OTHERWISE SPECIFICALLY outlined in THIS AGREEMENT, SMTC, ITS THIRD-PARTY LICENSORS, AND THIRD-PARTY PROVIDERS, DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, NON INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, THOSE ARISING FROM THE COURSE OF DEALING, COURSE OF TRADE, OR THOSE ARISING UNDER STATUTE.

3.4 IN NO EVENT SHALL SMTC, ITS THIRD PARTY LICENSORS OR THIRD PARTY PROVIDERS BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE, OR INABILITY TO USE THE ANTI-SPAM / ANTI-VIRUS PROTECTION SERVICE.

3.5 SMTC, ITS THIRD-PARTY LICENSORS, AND THIRD-PARTY PROVIDERS DISCLAIM ANY LIABILITY OR RESPONSIBILITY ARISING FROM ON ANY CLAIM THAT YOUR ACCESS OR USE OF THE SERVICE PROVIDED UNDER THIS AGREEMENT INFRINGES ANY THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS.

4. General Provisions

4.1 The remedies expressly outlined in SMT Anti-spam / Anti-virus Protection Terms and Conditions are your sole and exclusive remedies under this Attachment.