Terms of Service and Network Management Practices

1) The bandwidth you purchase (your service package or nominal bandwidth) is the MAXIMUM bandwidth available to you. Your nominal bandwidth is not a guaranteed bandwidth. SMT makes its best effort to transmit your data in a timely fashion; however, SMT does not guarantee that you will be able to use your entire nominal bandwidth at any given time. This is referred to as “best effort” service. SMT’s prices for its service offerings and access speeds are set forth by the company elsewhere on our website – https://smtel.com/internet/.

SMT strives to make your total nominal bandwidth available for you to use within our network. SMT cannot control bandwidth available, congestion, or service quality on those parts of the Internet beyond our network.

When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet. If the bandwidth demand of all customers at that network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services are “shared services” used by many customers.

We size our Internet services based on best engineering practices and bandwidth demand of all our customers, including your service. Service is provided equally to all customers and every customer’s data has an equal opportunity to be served. Service is provided equally to all customers and to all Internet services, protocols, sources, or destinations on the Internet such as websites, e-mail servers, etc.  SMT does not practice directly or indirectly any prioritization of traffic that favors some traffic over other traffic, whether it is to an affiliated company or to any other customer or entity, in exchange for consideration, money, or otherwise.

2) SMT may block any service, protocol, source, or destination that SMT determines to be illegal or a threat to life, property, or national security, or if ordered to block or otherwise modify your data by law enforcement agencies. SMT may block any service, protocol, source, or destination where SMT determines, at its sole discretion that such blocking is necessary to protect our customers and/or our network from security vulnerability such as viruses or malicious software, or known exploits such as phishing or routing redirects. This includes situations where your computer has been “hijacked” by malicious software such as a Trojan horse or in situations where we determine that your computer is a source of “spam”. We will attempt to contact you in such situation, but we reserve the right to block any customer’s computer from access to our network prior to contacting you if we determine such action is necessary to protect other customers, our network, or other sources or destinations on the Internet.  SMT does not, other than for reasonable network management as discussed above, block or otherwise prevent end user access to lawful content, applications, service, or non-harmful devices.

 3) At this time, SMT does not implement network management techniques when congestion occurs. However, in times of congestion on our network, SMT may, at its sole discretion, implement reasonable network management techniques to protect the services of all of its customers so that each customer has adequate service quality. SMT will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of SMT’s network. SMT will notify our customers on this website of changes to our network management policy.  SMT does not, other than for reasonable network management, throttle, degrade or impair access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Devices & Software that may be attached to SMT’s Internet Access Service

1) There are no restrictions on types of devices you may connect to SMT’s network other than that they must be approved by the Federal Communications Commission (FCC) for use in the US telecommunications network. You may not connect any equipment to SMT’s network that is not approved by the FCC. Most commercially available equipment such as modems, routers, and PCs are approved. All equipment approved by the FCC will have a label stating that it is approved. This information is also found in the user’s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer’s website. You should read this label whenever you buy any equipment you wish to connect to SMT’s network. If you have questions about any particular equipment, please call us at (406) 689 3333.

2) SMT’s internet access service is designed to function with accepted industry standard interface software such Microsoft, Apple, and others. If you use a software not widely used in the worldwide Internet, you may experience some compatibility problems between your software and SMT’s Internet access service. If you have any questions, please call us on your responsibility to assure that their software and operating interfaces conform to industry accepted specifications.

 Network Security

1) SMT uses industry best practices to maintain integrity and security of its network. This may include security protections that interfere with some types of customer traffic. If you believe your services are being disrupted by our security systems, please contact us on (406) 689 3333. SMT provides a level of protection for your computers from spam, viruses, and other malicious or unwanted items. While SMT strives to provide reasonable protections, we make no guarantees that we can prevent all malicious or unwanted items from accessing your computer. It is your responsibility to protect your computers and other devices from unwanted or harmful cybersecurity threats. It is very strongly recommended that you provide your own virus and malware protection, spam filtering, and firewall software.

 Use of SMT’s Services for Real-Time Applications such as Streaming Video

1) The best effort services described above may be suitable for real-time applications if the customer has purchased adequate bandwidth for that service. Disruption during times of congestion, if any, which you experience, will be minimized if you purchase adequate bandwidth for the services you wish to use. However, since there are occasionally conditions of extreme congestion at various points in the Internet, SMT does not guarantee that your service will never be degraded. Bandwidth requirements will differ by real-time application. For example, video such as that offered by services such as YouTube may require less total bandwidth than entertainment quality streaming video. Bandwidth requirements may also differ among content providers.

Privacy of Customer Information

1) SMT inspects packets of data you send or receive over our network to allow us to route and, where applicable, prioritize data. We inspect only the packet headers which tell us where to send your data and the type of data it is, i.e.: web surf, video, file transfer, etc. SMT does not examine the content of your data, i.e.: the data which you send or receive, such as the messages from and to e-mail addresses of your e-mail, which web sites you visit, the sources of your video, or the contents of files you send or receive. SMT does not store, sell, or reveal your data to any third parties.

2) SMT may provide any of your data, both on an active, real time basis and stored data such as your billing records, to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life, property, or national security.

Contact Us

If you have any questions or comments regarding our network management policies or practices, please contact us at 406-689-3333 or smtc@smtel.com.

Southern Montana Telephone - P.O. Box 205 - Wisdom - MT - 59761